Distance Education » Blackboard FAQ

Blackboard FAQ

My password is not working.

First, do you have caps lock on? Next, for Blackboard, make sure you are on the MTCC Blackboard page (https://mcdowelltech.blackboard.com). If you still need help, please contact Summer Perkins at 828-652-0651 or summerperkins@mcdowelltech.edu

 

I logged into Blackboard but do not see my course.

Courses will become available on the first day of class. If it the first day of class or after, verify your list of courses through WebAdvisor. You can also contact the Distance Education Coordinator, Summer Perkins at 828-652-0651 or summerperkins@mcdowelltech.edu to verify your Blackboard course enrollment.

 

How do I contact my Instructor?

Your instructors contact information is in the course syllabus and under Contacts in the Blackboard class menu. You should use the instructors preferred method of contact. Some instructors do not have offices on the McDowell Tech campus, so email or phone are usually your best options.

 

How do I post on the Discussion Board?

View the video How to Use Blackboard Discussions tutorial video (opens in new window)

 

How do I submit an assignment in Blackboard?

Watch the Submit an Assignment  tutorial video (opens in new window)

 

How do I take a test online?

If possible, take your test on a wired internet connection, instead of wireless. It is possible, although rare, that wireless connections can drop out during a test, which locks you out. Also, do not take a test on the Bb Mobile App. When submitting your answer, only click the “Submit” once. A double click will result in an Access Denied error and will lock you out of the test.

Watch the How to Take a Test Online video for more detailed instructions (opens in new window)

 

I was taking a test and it froze/locked me out/etc. Now what?

If possible, take a screen shot of the problem/error message you are receiving. Next, contact your instructor immediately and explain the issue you had while taking the test. They are the only one who can reset the test for you. Neither IT nor the Online Learning department can reset the test. Additionally, each instructor may have his or her own rules on test taking. Please read your course syllabus for more information.

 

I have questions that are not listed here. What do I do?

Please read over the Blackboard Orientation Booklet pdf that is available in the Blackboard Online Orientation section. If you don’t see the answer to your question please contact your instructor or the Distance Education Coordinator, Summer Perkins at 828-652-0651 or summerperkins@mcdowelltech.edu